Returns & Exchanges
At O'Briens Wine, we want you to be completely satisfied with your purchase; if you receive a damaged or incorrect bottle, we offer a straightforward return and exchange process within 14 days of delivery.
Contact Customer Support
Email our team at [email protected] with your order number and a photo of any damaged or incorrect items to initiate your request.
Secure Packaging
Ensure the bottles are placed back in their original protective packaging to prevent further breakage during the return transit.
Collection or Drop-off
We will arrange for a courier collection from your address or provide you with a prepaid label to drop the parcel at a local designated point.
Refund Processing
Once our warehouse inspects the returned goods, we will process a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing